Comprehension Publishing—FAQs  

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Ordering

How can I place an order?

We accept orders by phone, fax, or mail. For contact information, go to our How to Order page.

How can I request a sample, catalog, or order form?

We take requests by phone, fax, mail, and e-mail. For contact information, go to our How to Order page. You can also download catalogs and order forms directly from the same page.

Downloadable sample pages from our products are also available from the Products pages for your state.

What’s your minimum order?

Orders must include a minimum of five (5) copies of each title.

How can I pay?

We accept valid institutional purchase orders, credit cards, and checks.

What are your purchase order payment terms?

When possible, we appreciate payment within 30 days, but recognize that schools and school districts have their own internal policies and procedures to follow.

Who can place orders?

We accept orders from schools and school districts.

Where can I get pricing information?

Complete pricing information, including volume discounts and Teacher’s Guide pricing, is available on the Products pages for your state.

What are your shipping and handling charges?

Orders of $100 and above: 10% of the subtotal.

Orders under $100: $10

What about sales tax?

Orders must include a copy of your organization’s sales tax exemption certification. All other orders will be charged any applicable sales tax.

Shipping

Can you ship to a P.O. Box?

Unfortunately, our carriers cannot deliver to P.O. boxes. All orders must list a valid street address.

Damage or Returns

My order arrived damaged, what do I do?

Shipments should be checked immediately on receipt. Please notify Comprehension Publishing of any damage within seven (7) days of receipt.

I need to return books, what do I do?

Please contact Comprehension Publishing for shipping instructions. Customers are responsible for return shipping charges. All returned products must be received within 30 days of the invoice date, in clean, saleable condition. Marked or stamped books cannot be returned.

 

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